Timico has ploughed a six figure investment into systems and portal development, primarily focused on ServiceNow, its cloud-based software platform that supports IT service management and automates business processes, and Robotic Process Automation, which enables organisations to automate tasks and streamline processes.
The new systems will go live from 2018 and will act as the cornerstones of Timico's digital transformation and systems integrations strategy.
The investment will enable Timico to offer greater levels of self-service and client interaction.
Martin Riley, Technical Director at Timico, said: "The scale of the investment demonstrates our dedication to cloud transformation, delivering company wide, integrated solutions."
Timico is also making ongoing investments into its existing service provider networks to add further scale and extend its capabilities in delivering a hybrid cloud network, supporting the journey from on premise IT to the public cloud, along with expanding its network security products from DDoS up to the application.
Adds Joanne Smith, Head of Client Service Management, added: "This investment aligns with our business trajectory to consistently develop and deliver the necessary products and services to meet our clients' digital transformation needs.
"We will continue to invest in our ITIL processes and digital infrastructure."