The majority of UK businesses are being sidelined by service providers according to a new report by benchmark-it which suggests that the self-employed and organisations with an owner manager are 'largely ignored'.
Report author Rob Pritchard commented: "The UK population of enterprises has grown to a record 4.9 million as we recover from the recession, 75% of which are one or no employee businesses, and many of them still use consumer products when they could benefit from improved productivity and efficiency with the right ICT packages."
The report also finds that BT continues to dominate the £14 billion market with an estimated 45% share.
"Competition is already fierce, but it is going to get tougher for BT as the market continues to embrace the cloud and mobility propositions," added Pritchard.
"BT's new mobility strategy has to work this time to help it protect market share and move back towards revenue growth."
The 1,010 page report profiles and compares 60 representative providers of enterprise telecoms and related services in the UK.