Unified Communications company, Zeacom, has joined forces with ONIto drive the Zeacom Communications Centre (ZCC) into the UC contact centre market.
The partnership will create a sales platform to deliver a UC offering with proven RoI, enabling contact centres to improve collaboration within daily working practices and improve operational efficiencies.
Zeacom's ZCC enables contact centre agents to manage calls strategically and intelligently, reducing call times and therefore providing tangible return on investment. Samuel Williams, General Manager of Zeacom Europe, said: "Collaboration and communication is the key to any organisation remaining productive and delivering constant high levels of customer service to its customers. The contact centre is integral to the delivery of customer service, so for today's customers, the need for a strategy that intelligently and simply pools together knowledge resources is paramount."
Kevin Kivlochan, Sales and Marketing Director at ONI, added: " There is a huge opportunity to deliver UC solutions that provide real-life tangible benefits, and having ZCC in our portfolio will help us to harness this opportunity to the full."
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