Oak has expanded its portfolio with Progressive and Predictive Diallers and a Media Blending Platform following its acquisition of the Adaptive business from New Media Software (NMS). Oak joint-CEO Phil Reynolds stated: "We've been building our new high-end call recorder and call centre reporting platform, OCP3, ready for a 2016 release.
"The acquisition of Adaptive couldn't have come at a more opportune time, as we can now include advanced dialling and media blending options in the OCP release."
Phill McGowan, MD at NMS, will continue to work in the telecoms industry as a business consultant. He added: "Oak and New Media Software share a common vision of a great future for the Adaptive Suite and, together with the investment and depth of reseller support that Oak brings to the party, I see an exciting future for the new version 10 Adaptive software."
All Adaptive staff have taken up employment with Oak thus allowing support and development to continue uninterrupted of the Adaptive Suite.
Reynolds added: "With more than 15 years experience in dialler technology, the team from NMS have a lot to offer Oak's channel partners and it's a pleasure welcoming them on board."
Joint Oak CEO James Emm is putting plans together for a national reseller roadshow of the Adaptive Suite.
He stated: "This product will create more opportunity for our resellers here in the UK as well as for our North American operation. These are exciting times with three new products in 2016, a high-end voice and data recorder called Clarify, version 3 of our award winning Evolve contact centre reporting solution, and now the new version 10 Adaptive suite."