A call analytics package embedded into NTA's hosted telephony platform provides a range of reports for call centre users that rely on accurate historic and real-time information.
"Many businesses that run informal or even formal contact centres have no idea when their busy periods are, how many calls get missed or the productivity of their staff," stated Justin Blaine, Channel Sales Manager at NTA. "Our new software provides all of this information in instant and scheduled reports."
Blaine noted that the software has the capability to get granular, drilling down on a particular day, date, time, extension, and producing graphs based on a number of criteria.
"We are also enabling resellers to build their own wallboards, meaning they can tailor the required fields for their customers and the information they want to see with a click of a mouse," added Blaine.
Prior to launch NTA carried out an extended period of research among resellers, end users and the wider market.
"The reporting features have been a long time in development to ensure that we covered all potential requirements," added Blaine.