A hefty investment in Nimans' Network Services Operations Centre has enabled the distributor to provide a proactive monitoring service to resellers, offering real-time updates on any faults, outages and major incidents.
"Six large screens stream live information to the whole team on news events that could cause outages or disruption, a snapshot of our faults and service tickets, network monitoring of our resellers data circuits along, with an overview of work queues and order volume information," explained Head of Network Services, Mark Curtis-Wood.
The NOC also includes information from the company's interactive partner portal, The Hub, an online service that provides order provisioning and billing capabilities plus useful information.
"After months of development and testing The Hub has gone live, giving resellers the ability to place and track orders and manage quotes," added Curtis-Wood.
"Resellers will experience a more interactive and seamless way of accessing products and services, improving the way they manage and bill their customers."
"With the Network Operations Centre we have brought everything is connected to deliver more enhanced service levels."