Midland Networks has rolled out a new free Pro-Active Broadband Support service on all business broadband packages.
The service is designed to increase transparency and improve the quality of service that broadband customers receive.
With proactive monitoring, Midland Networks is able to detect any connectivity issues early, inform the customer and take immediate action to resolve the issue.
Broadband connections are monitored 24/7 and customers are contacted straight away if any issues are detected, such as a drop in connection.
This means that resolution begins immediately, regardless of the time of day or night, in order to ensure that disruption and downtime is kept to an absolute minimum.
Customers also receive regular reports with their connectivity stats including uptime, downtime and response times.
This forms part of a drive to improve customer satisfaction following disappointing results in the national surveys of business broadband customers.
Midland Networks is also offering its Pro-Active Broadband Support Service as a white labelled service to other resellers on a per-connection basis.