The Kirby Group, an Irish multi-disciplinary engineering services contractor, is saving upwards of 15,000 euro a year thanks to a ShoreTel UC solution delivered by Phone Pulse, a telephony solutions specialist.
The installation was completed in just one and half weeks with zero downtime or disruption to operations and no interruption to call flow.
The ShoreTel solution has equipped The Kirby Group with its own telephony system which has enhanced productivity and reduced costs on outsourcing and line rental for the company.
It has provided organisation with its own scalable call conferencing facility, which was previously outsourced, meaning third party costs for call conferencing have been eradicated. The unified messaging feature means important calls are not missed as all voice mails automatically get routed to the user's email account.
Adrian Harte, IT manager, The Kirby Group, said, "We've rolled out a full ShoreTel VoIP solution to enhance our inter-branch communications and increase staff productivity. It was absolutely critical for us to reduce our legacy line rental expenditure and above all, to future-proof our business.
"Coupled with productivity savings which are harder to quantify, this has been a great investment for the company. The ShoreTel solution is a new way of communicating and has enabled us to extend the range in which we carry out business."
The Kirby Group employs 650 people in Ireland, the UK and in Brussels and works with high profile, well known, multi-national clients including Siemens, Google, Pfizer and Intel.