Kcom has migrated from its in-situ fraud management solution to a cloud-based platform with risk management software solution provider Neural Technologies.
Kcom had been using Neural Technologies' in-situ Minotaur fraud management solution since 2007. The company took the decision to migrate to Neural Technologies' cloud-based platform because of the savings and benefits it offers.
MinotaurCloud provides a more cost-effective alternative to in-situ risk management systems. In addition, its monthly subscription payment plan gives companies more flexibility regarding OPEX/CAPEX budget allocation.
Other benefits include rapid implementation and reduced resource requirement. Kcom's dependence on internal IT resources is now greatly reduced, with Neural Technologies taking responsibility for system maintenance and security.
Being on the cloud means Kcom will automatically receive upgrades to the latest versions of the MinotaurTM risk management platform, including access to Neural Technologies' new proactive case management environment, Insight.
Jonathan Godber, FD at Kcom says: "Migrating our Minotaur environment to the cloud has enabled Kcom to maintain all the benefits of our existing fraud system whilst removing responsibility for the provision of ongoing IT support services to the business. Furthermore, this new service has provided an effective mechanism for change management and maintenance of an up-to-date solution featuring all the latest system functionality, keeping Kcom on the cutting edge of fraud detection."
Neural Technologies' Commercial Director, Luke Taylor, said: "Kcom reflects a growing take-up of cloud services and the benefits that a managed service brings. We believe that MinotaurCloud will allow both parties to proactively evolve the system to ensure maximum fraud and risk control with minimal impact on Kcom's own resources."
Since deploying Minotaur fraud management solution in 2007, Kcom has successfully detected and prevented a myriad of fraud types. These include PABX hacking and Premium Rate Service fraud.
"IP telephony and SIP are now widely accepted. The connectivity has become more affordable and businesses are moving key services to the cloud. We see a majority of new RFPs requesting hosted."
Paul Harrison, Sales Director, thevoicefactory