Telecom expense management firm has expanded its customer support team with the appointment of James Drummond, who has held a number of senior sales, support and consulting roles during his 20 years at BT.

Drummond achieved a number of awards for sales achievements and customer satisfaction, including the 2008-09 top fixed-mobile convergence solutions sales achiever and 100% customer satisfaction for the past two years.

"I am delighted to welcome James to IntelligentComms," commented Nicola Whiting, Director of IntelligentComms. "The current upsurge in interest has enabled us to expand our team to meet the growing customer demand, and it is fantastic to be able to bring in someone with the ability and experience of James. Our business is all about providing customers with the deep understanding and insights into the complex world of telecoms billing."

Gartner research estimates that 80% of telecoms bills contain errors and up to 35% of all fixed telecoms assets are surplus to requirement.

IntelligentComms provides consultancy and benchmarking services to help companies manage telecoms services actively to reduce running costs and to provide the optimum service for its users.