Having spent 20 years of dedicated work building a respected trade association, outgoing FCS CEO Jacqui Brookes OBE (who has retired) received a much deserved standing ovation from delegates at this year's AGM.
Speaker after speaker, from FCS Chairman Justin Orde's end of year report to Ofcom competition partner Stuart McIntosh's keynote address, paid tribute to Brookes' tireless work in developing FCS as a powerful and respected voice, campaigning on behalf of the industry.
"The FCS Board is extremely grateful to Jacqui for her 20-plus years of service," says Chairman Justin Orde. "The vibrant, representative and respected organisation we have today is very much a testimony to Jacqui's vision and determination. We all wish Jacqui a very long and happy retirement."
Brookes was originally appointed in 1990 to manage FCS trade association projects and has been CEO since 2002, with responsibility for representing and supporting members and developing the Federation.
Her experience covers representation to Government and regulators on radio spectrum, competition, markets and consumer issues, developing self regulatory schemes, including industry codes of practice, staging conferences and seminars and building FCS information services.
In 2007, Brookes was awarded an OBE in the Queens 2007 New Years Honours. The award recognises her contribution to the industry by proactively representing small and medium enterprises with the Government and its regulator OFCOM.
Brookes graduated in Industrial Chemistry at the City University and has previously worked in the IT industry, at the DTI and for the Patent Office. She was also a Director of the Women's Engineering Society and ICWES-UK (International Conference of Women Engineers and Scientists).
Brookes also works with the lay magistracy in South-East London to appoint new magistrates.
Chris Pateman, 55, became FCS's new CEO last month.
"IP telephony and SIP are now widely accepted. The connectivity has become more affordable and businesses are moving key services to the cloud. We see a majority of new RFPs requesting hosted."
Paul Harrison, Sales Director, thevoicefactory