Version 12 of ICUK's Control Panel released this month incorporates fresh support and diagnostic tools based on a new Knowledge Base Diagnostics feature.
With its latest release ICUK claims to have removed the complexity common to traditional management tools for broadband and telecoms, with 'plain English' being the order of the day, according to Senior Support Engineer Niall Higgins.
"Diagnosing faults at carrier broadband and telecoms level is a daily routine for the support team," he said. "We've been working closely with our resellers and listening to feedback on how to get the right diagnostic tools without having to blind them with complicated questions and results that are hard to interpret."
Neil Barnett, Business Development Manager, added: "Throughout 2014 we've written thousands of lines of code and implemented hundreds of new features.
"The fundamental credo behind any successful partnership is to not only give the reseller the right tools to manage their customers, but to give their end customers the tools to manage the products they're using."