Provider of voice and data recording technologies, CyberTech International, has achieved record growth across global markets during 2009, with a 30% revenue increase capping a second consecutive year of double-digit profitability.

These figures mark 24 consecutive months of growth, setting new highs for the company's 25 years of operation. CyberTech is now rated as the second largest supplier of recording solutions to the financial market with many high profile customers including nearly half of the world's top 25 banks.

During 2009, CyberTech won many contracts with large globally branded customers in the financial services sector, providing solutions that deliver long-term value for quality and compliance recording with an open architecture.

CyberTech made further significant inroads into the law enforcement and emergency services sectors and is now recognised by independent research firms as being the third largest and fastest growing provider of voice and data recording solutions worldwide.

It was an important year for new product introductions as well with the launch of CyberTech Release 5.4. This new platform features a multi-tenancy architecture, advanced agent evaluation features and optimised hosted recording capabilities for enterprises and communications service providers.

CyberTech also opened new offices in France, Spain and Japan to complement those opened the previous year in New York, Frankfurt, Dubai, Singapore and Hong Kong. This was accompanied by a 30% increase in headcount during the same period.

Ad Ketelaars, CEO, CyberTech International, commented: "Our enthusiasm for the last two years performance is exceeded only by our optimism for 2010 and beyond,.

"A strong customer oriented focus, based on service, simplicity and support for innovative products has resulted in a much lower total cost of ownership for our customers. This has translated to very positive competitive outcomes for CyberTech in all key markets."

In a significant move, CyberTech International opened a new facility in Tokyo to offer ‘follow-the-sun' sales and support to the Japanese and Korean markets. The launch of CyberTech Japan last month signals the company's commitment to serving the Asian Pacific marketplace and complements the services provided by the existing Hong Kong and Singapore offices.

CyberTech Japan will provide pre- and post-sales support for global customers, partners and resellers in the region and is lead by Eric Greenberg, who joined the company in December 2009 as Sales Director for Japan and Korea.

Greenberg has extensive, senior-level experience in the voice and data recording industry, having previously launched a similar operation in Japan. He reports direct to Phil Riseley, Managing Director for CyberTech Asia Pacific.

"Eric's experience and expertise will play a crucial role in helping CyberTech Japan to deliver the highest level of customer care," commented Riseley. "Extending our presence in a market so important to our many global customers in the financial sector is a uniquely appropriate venture in closing another year of recording-breaking growth for CyberTech. We have now established sales and support facilities in each of the world's top financial centres."