BroadSoft has acquired Transera, a provider of cloud-based contact centre software for SMBs and large enterprises.
Its offering will be seamlessly integrated with BroadSoft's BroadWorks and BroadCloud solutions.
Michael Tessler, CEO, BroadSoft, said: "The multi-billion dollar contact centre market is ripe for cloud disruption, and we now offer service providers a single stack solution with the flexibility to scale from SMB to large enterprise."
Prem Uppaluru, Chairman and CEO of Transera, will assume the role of General Manager and Vice President of BroadSoft Cloud Contact Center.
Uppaluru said: "Cloud is rewriting the rules when it comes to how businesses can deliver a superior customer engagement experience through simplicity, on-demand scalability, and advanced analytics."