The new A.I.Connect initiative launched by Avaya aims to accelerate the development and application of AI in contact centres and UC applications.
The initiative will focus on enabling Avaya customers to deliver more engaging experiences for their own end customers, enhancing and integrating workflows with smarter, more personalised interactions through the use of AI and machine learning technologies.
Through the A.I.Connect ecosystem, Avaya and its partnering technology firms will collaborate on creating a set of technology options of AI capabilities for the next-generation digital customer experience built on and integrated into Avaya Oceana and Avaya Breeze.
Eric Rossman, vice president, Alliances & Partnerships, Avaya, said: "Digital technologies have opened a door to the future that demands the close collaboration of an ecosystem to ensure workable solutions with tight integration.
"The A.I.Connect technology partners, as well as others to be announced in the coming weeks, will help ensure that investments in artificial intelligence and machine learning produce better customer and user experiences with long-term value and minimal disruption."