Avaya-BT Wholesale Select mid-market as key target

Avaya and BT Wholesale are targeting mid-size companies with a new hybrid cloud service that they hope will convert organisations that have so far stuck with legacy equipment.

Avaya's UK launch of ACS Select which is hosted on the BT Wholesale network enables users to collaborate via voice, video, messaging and customer contact applications on a single platform.

The service scales up to 3,000 seats for UC and up to 400 seats for CC, and will only be charged based on their use.

ACS Select is an extension of the existing relationship between BT Wholesale and Avaya, based on BT's Ethernet network and the vendor's IP Office Cloud and Avaya Contact Centre Select solutions. It offers carrier grade resilience ‘out-of-the-box', and business continuity options.

It also includes managed service options to support channel partners' go-to-market strategies, including a managed network which extends the SLA out to the customer site.

Intelligent call recording is included to ensure customers can demonstrate recording compliance with financial industry standards and directives, including the Markets in Financial Instruments Directive (MIFID). Secure Payments ensures compliance with Payment Card Industry Data Security Standard (PCI-DSS).

Ioan MacRae, UK Managing Director at Avaya, said: "ACS Select is not a mass-market, one size fits all offering that restricts performance capabilities or lumbers companies with functionality that is of no use to them.

"Our reseller partners can offer it as a bespoke solution to fit to their mid-sized customers' existing systems and applications, along with the economies of scale and speed to market enabled by the combined reach and market share of two of the most trusted brands in communications."

Simon Orme, Director of Sales at BT Wholesale, added: "Avaya and BT Wholesale have designed ACS Select to solve the issues which we know companies are facing when it comes to configuring a solution that will deliver a consistent end-to-end service."

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