Mobile workforce technology provided by Aeromark has delivered a 20%-plus increase in productivity and 40% improvement in service levels for customer Arcus Solutions, a national refrigeration, HVAC, M&E, lighting, drainage and renewable maintenance specialist.
These improvements were achieved during the first six months of full operation.
Arcus required a new system that would help improve the management of the maintenance service to its customers and optimise the productivity of its 155 strong engineer work force.
Aeromark Optimatics was selected as it offered smart technology that provides clear visibility of field operations and optimisation of the whole service process minimising operational costs, while at the same time improving service levels.
Optimatics provides a complete solution for managing the entire process of service delivery, from scheduling, workflow driven mobile applications through to vehicle tracking and provides Arcus's administrative employees a more consistent approach to working, which enables them to plan reactive jobs more efficiently, by sending accurate customer data directly to the Aeromark mobile application.
"Aeromark's agile approach combined with the power and flexibility of its Optimatics technology has enabled our entire business process to be optimised and aligned with best practice," said Parag Gogate, Head of Projects and Quality at Arcus.
"This has resulted in over 50% reduction in touch-points, statutory paper records have been replaced with electronic documentation and we have seen a significant, reduction in fuel and wasted time.
"As a result of the considerable success of this project, we have decided to roll out Optimatics as our standard enterprise software across the whole group."
Roger Marks, Managing Director of Aeromark, added: "Arcus Solutions has not only enthusiastically embraced the technology but also the associated changes in business process."