Abzorb has reached a call ticket milestone having completed its one millionth request for service and support.
Generally referred to as tickets or tasks, the types of queries handled by Abzorb includes requests for action such as tariff changes, equipment orders, account reviews, trouble shooting and barring or unbarring of calls.
On average, the Customer Care team handles 200 queries a day and 3,300 tasks are completed month.
"In a highly competitive industry, the service to our customers is vital to attract new and retain business," said Steven Hargreaves, Head of Operations at Abzorb.
'We set stringent Service Level Agreements because our customers expect the very best. Every task is given an expected Service Level giving customers a clear timescale for the resolution of any problem.
"Our teams work tirelessly to ensure we meet and exceed our customers' expectations. We are also continually reviewing processes and investing in key areas of the business including personnel and infrastructures which enable us to deliver exceptional service and promote growth."
Abzorb provides UC services direct to B2B as well as through its network of over 300 reseller partners.