8x8 has announced the availability of a new out-of-the-box integration with Zendesk's customer service platform that enhances the Customer Experience Management capabilities of the 8x8 Virtual Office cloud telephony and unified communications (UC) platform.
The combined 8x8 and Zendesk solution integrates business telephony and customer relationship functionality to enable organisations to provide more efficient and more personalised interactions with their customers.
"We are excited to be the first cloud UC provider to offer secure and reliable business telephony as well as contact centre integration with Zendesk, enabling all companies to conduct better Customer Experience Management," said 8x8 CEO Vik Verma. "Businesses today who are not optimising the experience that occurs with each and every customer interaction will certainly enable their competition to be considered for that customer's next call."
Sam Boonin, VP Product at Zendesk, added: "Customers expect to be able to reach companies at any time and across any channel or device.
"With 8x8 Virtual Office's integration into Zendesk the customer not only has these options, but they can also receive the high quality and personal service that they deserve."