Ombudsman Services is to provide a complaints handling scheme for members of the Internet Services Providers' Association and the Internet Telephony Services Providers' Association (and their customers), replacing the Communications and Internet Services Adjudication Scheme (CISAS) which becomes obsolete once currently logged complaints are resolved.
Chief Ombudsman Lewis Shand Smith said: "Ombudsman Services' roots began with resolving telecommunication complaints.
"We will help ITSPA and ISPA to improve their customer service models, as well as offer customers our free and impartial resolution service should they encounter a problem with Internet telephony products or services."
ITSPA Chair, Eli Katz, added: "All communications providers must, under law, provide their customers with access to an independent dispute resolution scheme. By working with Ombudsman Services we ensure that our members are compliant."