Trend analysis in billing
Tekton Billing Managing Director Harry McKeever on how data analysis is being used to set long-term strategy. He also shares insights on the key trends reshaping ICT sector billing.
Features
TelcoSwitch CEO on priorities
No channel business stands the test of time unless built on the strongest foundations and for incoming TelcoSwitch CEO Howard Stevens that means a people-first culture, a trust-centric team and value-driving technology solutions.
Wardell moves to BSL as CEO
As Business Systems’ (BSL) new CEO former Giacom Chief Exec Mike Wardell has embraced a fresh set of opportunities and shares insights into his strategy and long-term vision.
Five ways to succeed
Success hinges on five leadership priorities underpinned by strong decision making, customer-centricity, sustainability, strategic resilience and a people first mindset, writes Mark Howarth, Head of Trading Partner Experience, Zen.
Doye ramps up boxxe
York-based IT services business boxxe boosted its corporate market play with the acquisition of Total Computers in January. Here, boxxe CEO Phil Doye shares his strategic vision and action plans following the deal.
Keeping Britain working
Daisy Communications CEO Dave McGinn has introduced a simple philosophy across the eight offices he now oversees, which he's willing to share here with industry friends and competitors for the greater good.
Redsquid pushes ESG agenda
Redsquid is aiming to create a common ESG purpose across the UK channel following its certification as a B Corporation.
CCaaS as a core specialism
Getting your partner strategy right in the CCaaS space will unlock a market opportunity that is ever-stimulated by innovation and growth potential, according to Content Guru co-founder and CEO Martin Taylor.
Neurodiversity wins new sales
People buy from people and it’s likely that a significant portion of them are neurodivergent, writes Support to Win CEO Julie Mills.
How 8x8 is gearing up
Here, 8x8’s Regional Vice President for EMEA Channel Sales Emily Masterton shares insights into key aspects of the vendor’s tech roadmap and the big themes underpinning its evolving partner enablement and engagement strategy.
Room to grow in UCaaS
UCaaS remains an untapped opportunity for many ICT resellers but transformational trends in the market will put UC solutions front and centre, believes Matt Worboys, Business Development Director, Gamma.
Time to harness UCaaS
UCaaS solutions are essential for business collaboration in today’s hybrid world and the market continues to expand, writes Gavin Jones, Channel Partners Director, BT Wholesale.
Are you in the UCaaS frame?
Taking a big-picture view of the UCaaS space and gauging the role of partners in meeting the demands of this fast evolving market is critical to success, says Iain Sinnott, Head of International Carrier Sales, Enreach for Service Provide
Jola mobilises big deals
Jola’s immediate priority this year is to accelerate partner growth through the maximisation of ‘bigger and better’ IoT and mobile data deals, according to CEO Adrian Sunderland.
Kick ICT boots up
Scottish tech firm Kick ICT has catalysed its growth strategy following an investment deal that puts the company on track to become one of the UK’s leading MSPs of scale, says CEO Tom O’Hara who’s targeting a £50 million run rate by 2025.
SME champ aims high
In November 2016 when the then CEO of Adept Telecom Ian Fishwick was appointed to represent the comms industry as part of the Cabinet Office SME Panel he guaranteed ‘a voice at the top table’. Now, he is aiming higher.
Empowering 3,500 people
Former Sage, HSBC and Sony executive Erna de Ruijter-Quist joined Westcon-Comstor as its first Chief People Officer in October last year, also bringing experience from time at Virgin Media, Liberty Global and GE Capital.
Channel trio drive change
Putting more purposeful goals into practice is a daunting challenge for any business and the first question always asked is... where do you start?
Meet a purpose-led MSP
Organisational culture and operational excellence are best optimised through a purpose-led combination of teamwork and a values driven strategy, according to Utilize Managing Director Guy Hocking.
Network mix and match
Embedding a mix and match network model enables resellers and distributors to not only meet the requirements, challenges and opportunities of a changing marketplace but define its future too, according to Cellhire MD Matt Bennett.